Meet Our Staff

Our friendly and experienced insurance professionals are here to answer any of your insurance questions. Whether you need  auto or home insurance, business insurance, life or health insurance, please call our office.

  • Joseph Novielli, Jr. Owner/Partner

Joe Novielli Whitford Insurance Network

Joe Novielli

Joe began his  insurance career in 1982 at INA as an underwriter.  He subsequently worked at National Grange Mutual, Crum and Forster Personal Insurance and HPB Inc. rotating through all sectors in the property, casualty, life, health and business insurance arena.

In 1990, Joe founded the independent agency of Insurance Advisory Network, Inc.  His business  grew from zero  clients to well over 800 in less than 4 years.

In 1994 Joe’s agency  merged with Whitford Insurance Inc. becoming Whitford Insurance Network, Inc.

Joe is married to  his high school sweetheart Karen.  They have 4 children and currently live in West Chester, Pennsylvania.

Contact Joe at 610-524-7860  ext 102
  • Robert A. Ward  CPIA, CIC,     Owner/Partner

Bob Ward Whitford Insurance Network

Bob Ward

Bob began his insurance career in 1980 at General Accident insurance company in Philadelphia as a third party claims adjuster. In 1981 he moved to INA insurance company as an underwriter.

In 1983, he joined The F.J.  Ward agency in Coatesville as an independent agent. In 1986, he purchased the agency with his brother Frank, and in 1990, he formed his own agency, RA Ward Agency. In 1993, Bob merged his agency with the Whitford Insurance Network, Inc.  in Exton, PA.

Bob earned his CIC designation in 1985, his CPIA designation in 1989, and his CWCA designation in 2009.

Bob has also been active in insurance education, and in 1995 was accepted onto the National Alliance CIC Faculty. Bob has taught commercial insurance seminars in over 20 states to date.

Bob currently lives in West Brandywine with his wife Diane.  He has two sons, Brian and Kevin.

Contact Bob at 610-524-7860  ext 101
email Bob at
  • Amy Brill, CIC, CISR  Office Manager

Amy Brill Whitford Insurance Network

Amy Brill

  1. Amy has worked in the Insurance industry since graduating from the University of Florida in 1979.  Her first employer was the Florida Farm Bureau adjusting workers compensation claims.   She then worked as a group insurance underwriter for BMA Insurance in Kansas City.
  2. Amy has been helping Whitford clients with their insurance policies for the past 17 years in both personal and commercial lines.  She earned her CISR (Certified Insurance Service Representative) designation in 1999 and her CIC (Certified Insurance Counselor) in 2001.

Amy has been married to her husband Fred for 33 years and has raised 3 great children and a lovely Golden Retriever named Daisy.

Contact Amy at 610-524-7860  ext 107
or Email her at
  •  Mark Eckhoff   Sales Agent

Mark Eckhoff

Mark Eckhoff

Mark has represented Whitford Insurance and its diversified companies since 1995.  He has expertise in both personal and commercial lines of insurance.  Mark has grown his business exclusively on a referral basis and has hundreds of satisfied customers in and around Delaware and Chester Counties.

Mark lives in Garnet Valley, PA with his wife and daughter.

 Contact Mark at 610-524-7860 ext 104,
or his home office number 610-558-2021
email Mark at
  • Terrie Fissel CISR  Commercial Account Manager  (accounts  A-H)

Terrie Fissel Whitford Insurance Network
Terrie Fissel



Terrie has worked at Whitford Insurance since 2003 exclusively in the Commercial Lines Department.   She earned her CISR (Certified Insurance Service Representative) designation in 2006.

Terrie strives to provide the best product at the most competitive premium for all of her commercial lines clients.

Contact Terrie at 610-524-7860  ext 105
Email Terrie at



  • Sandee Paugh CISR   Commercial Account Manager  (accounts P-Z)

Sandee Paugh Whitford Insurance Network
Sandee Paugh

Sandee has been with Whitford Insurance Network for 10 years working first in personal lines and then for the last 3 1/2 years as a Commercial Account Manager.  She earned her CISR (Certified Insurance Service Representative) designation in 2008.

Contact Sandee at 610-524-7860 ext 103
Email Sandee at


  • Colleen O’Connell    Personal Account Manager    (accounts  A – H)

    Colleen O’Connell

Colleen, a recent graduate of Shippensburg University, was raised in West Chester. A proud Henderson Warrior, she is thrilled to be the newest member of our team and looks forward to getting to know her clients. She currently resides in West Chester with her best friend, a rescue dog named Wu.

  Contact Colleen at 610-524-7860  ext 109 

  Email Colleen at

  •  Brian Ward,  Personal and Commercial Account Manager (accounts I-O)


  Brian has worked in the insurance industry since he graduated Magna Cum Laude from Muhlenberg College in 2010. He worked as an Auto Physical Damage Claims Adjuster for Travelers Insurance for 1.5 years, and as a Claims Operations Analyst for another 1.5 years, and joined Whitford in January of 2014. Brian is a licensed Pennsylvania Property & Casualty Agent and services both Commercial and Personal Lines accounts.

 Contact Brian at 610-524-7860  ext 113
 Email Brian at
  • Deb Gallen, Personal Account Manager  (accounts P – Z)



Debbie has strong customer service background and is a licensed Pennsylvania Property and Casualty Insurance Agent.    She is handling Personal Lines Accounts  P – Z .  Debbie is married with three children and lives in Delaware County.

Contact Debbie at 610-524-7860  ext 111
Email Debbie at
  • Diane Ward,  Bookkeeper

Diane Ward Whitford Insurance Network
Diane Ward

Diane has worked with numbers since graduating from Millersville University in 1982.  First as an account manager with AMP Inc.; then as a credit analyst with Chase Aircraft Finance Co.

Diane joined her husband, Bob, at the F.J. Ward Agency in Coatesville in 1986 handling accounts receivable/payable duties on a part time basis. She continued handling the bookkeeping/accounting duties at the R.A. Ward Agency in 1990 and then at Whitford Insurance Network, Inc. in 1993.

Diane currently lives in West Brandywine with her husband, Bob, and their two sons.

Contact Diane at 610-524-7860  ext 106
                                                  Email Diane at

• Arlene McLaughlin,  Receptionist


We are happy to welcome our newest team member, Arlene.

Arlene is the friendly voice answering our phone if you click through to the operator line.  She can direct you to another staff member who can help you with your insurance options. Arlene is also a busy mom of 3 outside of our office, attending multiple sports activities and school events on a daily basis.  In her spare time Arlene likes to play tennis and walk her energetic Wheaten Terrier, Dakota.  She also loves to travel, play Texas Hold Em, and cook.

Contact Arlene  at 610-524-7860  ext 100   email

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