Meet Our Staff

Joseph Novielli Jr.


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Joe began his insurance career in 1982 at INA as an underwriter. He subsequently worked at National Grange Mutual, Crum and Forster Personal Insurance and HPB Inc. rotating through all sectors in the property, casualty, life, health and business insurance arena.

In 1990, Joe founded the independent agency of Insurance Advisory Network, Inc. His business grew from zero clients to well over 800 in less than 4 years.

In 1994 Joe’s agency merged with Whitford Insurance Inc. becoming Whitford Insurance Network, Inc.

Joe is married to his high school sweetheart Karen. They have 4 children and currently live in West Chester, Pennsylvania.

Bob Ward


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Bob began his insurance career in 1980 at General Accident insurance company in Philadelphia as a third party claims adjuster. In 1981 he moved to INA insurance company as an underwriter.

In 1983, he joined The F.J.  Ward agency in Coatesville as an independent agent. In 1986, he purchased the agency with his brother Frank, and in 1990, he formed his own agency, RA Ward Agency. In 1993, Bob merged his agency with the Whitford Insurance Network, Inc.  in Exton, PA.

Bob earned his CIC designation in 1985, his CPIA designation in 1989, and his CWCA designation in 2009.

Bob has also been active in insurance education, and in 1995 was accepted onto the National Alliance CIC Faculty. Bob has taught commercial insurance seminars in over 25 states to date.

Bob currently lives in West Brandywine with his wife Diane.  He has two sons, Brian and Kevin.

Mark Eckhoff

Sales Agent

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Mark has represented Whitford Insurance and its diversified companies since 1995.  He has expertise in both personal and commercial lines of insurance.  Mark has grown his business exclusively on a referral basis and has hundreds of satisfied customers in and around Delaware and Chester Counties.

Mark lives in Garnet Valley, PA with his wife and daughter

Brian Ward

Sales Agent

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Brian has worked in the insurance industry since he graduated Magna Cum Laude from Muhlenberg College in 2010. He worked as an Auto Physical Damage Claims Adjuster for Travelers Insurance for 1.5 years, then moved to a Claims Operations Analyst position with Travelers for another 1.5 years.

Brian joined Whitford in January of 2014 where he worked as a Personal and Commercial lines account manager for 2 years. Currently, Brian is in an outside sales role, specializing in both Personal and Commercial lines of business.

Amy Brill

Office Manager

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Amy has worked in the Insurance industry since graduating from the University of Florida in 1979. Her first employer was the Florida Farm Bureau adjusting workers compensation claims. She then worked as a group insurance underwriter for BMA Insurance in Kansas City.

Amy has been helping Whitford clients with their insurance policies for the past 18 years in both personal and commercial lines.  She earned her CISR (Certified Insurance Service Representative) designation in 1999 and her CIC (Certified Insurance Counselor) in 2001.

Amy has been married to her husband Fred for 36 years and has raised 3 great children and a lovely Golden Retriever named Daisy. She also is a brand new cat owner when Willow joined the family.

Emily Swanson

Commercial Account Manager

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Emily has over 20 years of customer service experience with a background in the medical field and product management. This has given her the knowledge to excel in the insurance field Emily has a beautiful daughter that brightens her life and two kitties that add joy and love. She enjoys team building and meeting new people. She is very outgoing and eager to help her new commercial lines clients with all of their insurance needs.

Deb Gallen

Commercial Account Manager

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Debbie has a strong customer service background and is a licensed Pennsylvania Property and Casualty Insurance Agent. She is helping both business and personal lines clients with their questions and policies.

Debbie is married with three children and lives in Delaware County.

Sandee Paugh

Commercial Account Manager

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Sandee has been with Whitford Insurance Network for 14 years working first in personal lines and then for the last 3 1/2 years as a Commercial Account Manager. She earned her CISR (Certified Insurance Service Representative) designation in 2008.

Dawn A. Drennan

Personal Account Manager A-L

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Dawn is the Account Manager who will be handling your account!
Dawn comes to Whitford Insurance after being an underwriter with Encompass Insurance for over 20 years. She has earned the following designations: API, AINS, CPIW, CPIA, CISR, & DAE. She brings a wealth of insurance knowledge and is excited to be part of Whitford Insurance in helping the agency to grow and to provide excellent customer service.

Traci Teal

Personal Account Manager M-Z

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Traci is your Personal Account Manager if your last name starts with N through Z.

She came to Whitford with an extensive background working in the school system as an aide for special needs students. This experience has given her a unique level of empathy which is evident when helping clients with their insurance issues. She is now a licensed Insurance Professional and is working toward her Certified Insurance Service Representative certification.

Traci is the mother of one son of whom she is very proud. She has two, four-legged babies that give her much joy. Traci enjoys interacting with her co-workers and clients. Her goals are to represent Whitford Insurance Network by providing excellent customer care, as she strives to seek out the best insurance coverages, at the most competitive rates.

Diane Ward


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Diane has worked with numbers since graduating from Millersville University in 1982.  First as an account manager with AMP Inc.; then as a credit analyst with Chase Aircraft Finance Co.

Diane joined her husband, Bob, at the F.J. Ward Agency in Coatesville in 1986 handling accounts receivable/payable duties on a part-time basis. She continued handling the bookkeeping/accounting duties at the R.A. Ward Agency in 1990 and then at Whitford Insurance Network, Inc. in 1993.

Diane currently lives in West Brandywine with her husband, Bob.

Theresa Hurley

Administrative Assistant

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Theresa is an experienced Administrative Assistant and has worked in the insurance industry for over 10 years. She joined Whitford in 2018 after previously working at Willis Towers Watson. Outside of the office Theresa enjoys hiking and spending time with her grandkids.